This is arguably the biggest lever for your personal efficiency. “No-code” tools allow you to build digital workflows by visually connecting building blocks instead of typing code.

The problem: You manually save invoice attachments from emails to a specific OneDrive folder every day. Annoying and time-consuming.

The IT solution (for non-IT people): You use a tool like Microsoft Power Automate (often included in your Office license) or Zapier. You create a simple rule: “IF an email with the subject ‘Invoice’ arrives, THEN save the attachment to folder X.”

Your advantage: You automate tedious routine tasks yourself, without having to wait for the overloaded IT department.

We’re drowning in data, but we’re thirsting for insights. “Data literacy” doesn’t mean you have to build complex statistical models. It means you’re not afraid of a large Excel spreadsheet and you ask the right questions.

What you need to be able to do:

• Understand where data comes from (Is it reliable?).
• Perform basic analyses (Pivot tables are your best friend here).
• Recognize when a graph is manipulated or misleading.

Why it’s important: Decisions are increasingly data-driven. If you can back up your proposals with solid data, you’ll have the upper hand in every meeting.

This might sound dry, but it’s vital for your career. A single wrong click on a well-crafted phishing email can cripple the entire company network. “I’m not a techie” is no longer an excuse.

What you need to know:

• How do I recognize modern phishing (e.g., fake emails from the “boss” that put pressure on me)?
• Why “password123” is also taboo for personal use (use password managers).
• What happens if I connect to public Wi-Fi in a café?

Your advantage: You’ll become a reliable asset to the company, not a liability.

You don’t need to know how to program an API (interface). But you do need to know what it does: It allows two different software programs to communicate with each other.

Understanding the basic concepts will help you communicate more effectively with IT colleagues or external service providers. You’ll be able to formulate requirements more clearly and better understand why some things take time or are technically challenging. This makes you the ideal project manager for digital projects—a highly sought-after role.

No one expects you to rewire the server room. But the modern workplace expects you to be comfortable with technology.

The key to IT skills for non-IT professionals is simple curiosity. The next time you encounter a technical problem, don’t immediately click away. Ask yourself: “How does this actually work, roughly?” This small shift in mindset is the first step from being a mere user to a digital creator.